Ask-Doug Seminars, Inc
Accounts Receivable Collections
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Remember, if you can't attend on the date of the webinar, you also have 30 days access to a recording of the webinar, so you can "attend" at your leisure!
BONUS: With each webinar's registration, you are also automatically registered for the quarterly "Ask Doug Anything" webinar for free. For example, if you register for a webinar during January - March, and you can attend the March 22 "Ask Doug Anything" webinar for free!
2017 Webinar schedule
New! 25 Warning Signs Your Patients/Clients Don't Intend to Pay You - Thursday, January 12 - POWER BOOST! 30 minutes, $79
Patients & clients who have no intention of paying you will often drop subtle - or not so subtle - hints. We'll review 25 warning signs that someone does not intend to pay for your services.
A good poker
player learns the "tells" of other players, and uses that
to their advantage. A good collector learns the "tells" of
delinquent accounts, and uses them to avoid problems. Are you able to
recognize the warning signs?
What a New Collector Needs to Know - Wednesday, January 25 - 60 minutes, $99
Well talk about the things a new collector needs to know to get started. Or maybe your office doesnt have a good collection strategy, and youd like to review your collection procedures. This is the webinar Doug wishes he could have attended on his first day of collections!
What is your
company philosophy about collections?
Writing an effective collection letter - Wednesday, February 8 - POWER BOOST! 30 minutes, $79
A well written collection letter can be the fastest and easiest way to get an account collected.
When are letters
better than phone calls?
Bankruptcy: From Start to Finish - Thursday, February 23 - 60 minutes, $99
When a patient files bankruptcy, that does not mean you won't get any more money. We will review what you need to do to maximize your recovery. We will also review what steps you are prohibited from taking.
What if the
patient doesn't want to include us in the bankruptcy
NEW! How to Get the Most from Your Collection Agency - Thursday, March 9 - POWER BOOST! 30 minutes, $79
Collection agencies, on average, only collect about 15% of the accounts that are assigned to them. There are several things you can do to increase this percentage, receiving more money for your office.
Do you know the 5
secrets collection agencies don't tell you, unless you ask?
Ask Doug Anything - Wednesday, March 22 - Up to 60 minutes, $49
This is our quarterly webinar of just questions and answers, focusing on HIPAA and collecting from patients. Get answers to your questions, plus hear the questions from other attendees. This is free for our Club-Doug members as well as offices who register for a webinar during January - March.
Credit Balances - Wednesday, April 12 - POWER BOOST! 30 minutes, $79
There are federal and state laws regarding credit balances. Make sure you are following the rules and regulations.
What is the
largest credit balance you are allowed to keep?
Preventing Delinquent Accounts - Thursday, April 27 - 60 minutes, $99
A lot of
delinquencies can be avoided simply by getting
the right information, and disclosing
the right information, all at the time of service. In addition, there
are things you can do that help you get paid quickly without
offending your good patients.
you need to get at the time of treatment
Making a Collection Telephone Call - Thursday, May 11 - POWER BOOST! 30 minutes, $79
An effective collection telephone call is more than just picking up the phone and asking for money. There is an art and a science to an effective collection phone call. Learn what you should do BEFORE you pick up the phone.
When are telephone
calls better than letters?
The Care and Maintenance of Payment Plans - Thursday, May 25 - 60 minutes, $99
Sure, you'd like to avoid payment plans, but sometimes they're necessary. We'll talk about setting these up, monitoring them, and how to do the collections when payments are missed. We'll also talk about automatic payment plans and third-party plans.
Do payment plans
need to be in writing? What if it's an automatic payment plan?
New! Waiting for a Lawsuit Settlement - Wednesday, June 14 - POWER BOOST! 30 minutes, $79
Sometimes your patients ask you to wait for payment while waiting for a lawsuit judgment or settlement. It could be an automobile accident or a personal injury case. But if you're not careful, you could end up with nothing.
What steps should
you take before agreeing to wait?
Ask Doug Anything - Thursday, June 22 - Up to 60 minutes, $49
This is our quarterly webinar of just questions and answers, focusing on HIPAA and collecting from patients. Get answers to your questions, plus hear the questions from other attendees. This is free for our Club-Doug members as well as offices who register for a webinar during April - June.
Fees, Fees, and More Fees - Wednesday, July 12 - POWER BOOST! 30 minutes, $79
We encourage the behavior we reward - we discourage the behavior we punish. There are many fees offices may charge their patients: Missed appointment fees, returned check fees, finance charges, re-billing fees, charge for copying a patient's records. We'll talk about the laws, rules and regulations regarding the different types of fees you may charge your patients.
Finance charges, re-billing fees, late payment fees:
What language is
required on your statements?
Missed appointment fees:
How much should
Returned check fees:
How much should
Charge for copying a patient's records:
Who should you charge?
Collection agency fees:
Can you charge
these to your patients?
Customer Service in a Health Care Environment - Thursday, July 27 - 60 minutes, $99
Great customer service doesn't just happen. It's more than greeting people by name or answering your phone promptly. We'll talk about simple things you can do in your office that will help you provide superior customer service.
What are the
"little things" that make great customer service?
New! Dismissing someone from your practice - Thursday, August 10 - POWER BOOST! 30 minutes, $79
We want to keep our patients and clients. We want to work things out. But sometimes you just have to let someone go. Make sure you follow the proper steps, so you don't get accused of "patient abandonment."
Who should be
dismissed from your practice?
Collections Fundamentals - Wednesday - August 23 - 60 minutes, $99
Communicating and documenting are the basic building blocks of a successful collections program. In addition, you want to work as efficiently as possible, to collect the maximum amount of money in the least amount of time and with the least amount of effort.
Which are higher
priority: newest or oldest? largest or smallest? easiest or hardest?
Handling Checks - Wednesday, September 13 - POWER BOOST! 30 minutes, $79
When a payment is returned, it causes extra work for your office. Be sure to handle returned payments effectively and legally. We'll also talk about other issues that arise when patients use checks for payment.
You have a check
for $500, but there's only $480 in the person's bank account. How can
you get the $480?
Ask Doug Anything - Thursday, September 28 - Up to 60 minutes, $49
This is our quarterly webinar of just questions and answers, focusing on HIPAA and collecting from patients. Get answers to your questions, plus hear the questions from other attendees. This is free for our Club-Doug members as well as offices who register for a webinar during July - September.
Creating a Financial Agreement - Thursday, October 12 - POWER BOOST! 30 minutes, $79
The more you tell your patients right up front, the easier it is to collect on an account. Failure to disclose properly, or using the wrong language in your agreement, can give you problems in court. If your financial agreement isn't at least a page long, you're missing some items!
Why should you
have missed appointment fees in your agreement, even if you don't
currently charge them?
HIPAA Revisited - Wednesday, October 25 - 60 minutes, $99
The privacy provisions went into effect over 10 years ago. But offices still have a lot of confusion on what they can and cannot do. We'll discuss several real-life situations and how you should handle them. We'll also talk about what has caused HIPAA fines and settlements. Includes a quiz you can use to train your staff.
Can you talk with
parties other than the patient (e.g., spouses or guardians) regarding
payment of a bill?
New! Using the Small Claims Court - Thursday, November 9 - POWER BOOST! 30 minutes, $79
Taking someone to court can be intimidating. However, this tool can be extremely effective in collecting your accounts. Even the threat of a collections lawsuit will get a number of accounts collected. We'll talk through the steps prior to using the court, the kinds of forms you will need to complete, and what you can do after you win in court. (It's really difficult to lose in small claims court!)
What language do
you need in your financial agreement?
Collections Tools & Techniques - Wednesday - November 15 - 60 minutes, $99
The successful collector has a number of tools at their disposal. They've also learned how to handle the routine "bad" things that happen on accounts. Having these tools, and knowing these techniques can help maximize the collection efforts.
The tools every
Cleaning up a mess (in collections) - Wednesday, December 6 - POWER BOOST! 30 minutes, $79
things happen (or don't happen), and now you have a billing and
collections mess. Maybe a computer glitch kept some statements from
printing. Maybe an employee wasn't doing their job properly. Perhaps
your office went years without doing any collection work. Maybe a
billing service didn't do what you thought they were going to do.
Perhaps you had a collection agency go out of business. Now you have
a mess on your hands. We'll talk about different situations, and how
best to resolve them.
are the first steps to take when cleaning up a mess?
Ask Doug Anything - Thursday, December 14 - Up to 60 minutes, $49
This is our quarterly webinar of just questions and answers, focusing on HIPAA and collecting from patients. Get answers to your questions, plus hear the questions from other attendees. This is free for our Club-Doug members as well as offices who register for a webinar during October - December.
Recordings available from 2016 webinars
25 Collection Myths - Wednesday, February 24 - Recording available for purchase
We'll be looking at the top 25 myths about collections - things that your patients are sure are true about collections. Or things you thought were true, or wondered about, but aren't true. Includes a quiz you can use to train your staff. (60 minutes, $99)
25 More Collection Myths - Thursday, May 19 - Recording available for purchase
We'll be looking at 25 more myths about collections - things that your patients are sure are true about collections. Or things you thought were true, or wondered about, but aren't true. Includes a quiz you can use to train your staff. (60 minutes, $99)
Collecting after a death - Thursday, August 11 - Recording available for purchase
It's always sensitive approaching collections after a death. This could be the patient, or perhaps the responsible party or parent. What's the easiest thing to do to collect these accounts? Does the spouse assume responsibility? When can you go after the children? What if the patient who died was a child? What if the patient is a child, but their parent (responsible party) dies? (30 minutes, $79)
returned to you, with "Deceased" written on the outside.
Federal Collection Laws - Wednesday, August 24 - Recording available for purchase
Each office and every collector needs to know the Federal laws that pertain to collections. Failure to follow the law can put the practice in jeopardy, as well as at risk for a lawsuit. A serious breach of a federal law could result in fines and jail time. Periodically, it's good to review these collection laws to make sure your office is in compliance. (60 minutes, $99)
Laws to be reviewed:
Collections Practices Act - how does this law apply to your office?
New! Discounts - Thursday, September 8 - Recording available for purchase
Discounts can get you in trouble. However, some are perfectly legal. Sometimes it's a gray area. Some are clearly illegal or unethical. (30 minutes, $79)
you offer discounts for paying at the time of service?
Dealing with Divorce - Thursday, October 13 - Recording available for purchase
In this webinar, we'll talk about how to handle an account when patients & clients go through divorce, the questions to ask, and the information to gather. We'll also talk about how to handle situations when the parents are already divorced, and a parent is bringing a minor child to your office, but wants you to collect from their ex. (30 minutes, $79)
is now responsible to pay an existing account?
Overcoming Patient Objections - Wednesday, October 26 - Recording available for purchase
How do you respond to your patients' excuses for not paying your bills? What if they're not satisfied with the care they received? What if they are lying to you? We'll be giving suggestions on how to handle the different types of objections patients give to you. (60 minutes, $99)
Collecting During the Holidays - Wednesday, November 9 - Recording available for purchase
Do you feel like the Grinch when you try to collect accounts during the holidays? Do your patients call you Scrooge? We'll be talking about how you can still collect your accounts during November and December while maintaining your own sanity. (30 minutes, $79)
How to respond to
patients: Sometimes people accuse you of trying to spoil their
holidays. How can you respond?
What "The Boss" Needs To Know About Collections - Thursday, November 17 - Recording available for purchase
A brief overview of what a doctor (includes dentists, therapists, nurse practitioners, veterinarians and other health care providers) needs to know about their office's collections. Recommend the office manager and collection people join the boss for this webinar. (60 minutes, $99)
The Boss NOT make payment arrangements?
Skiptracing (finding) Your Patients - Wednesday, December 7 - Recording available for purchase
When people move, they tell their facebook friends and their phone contact list that they've moved. But you're probably not in either list. You don't know where they are. And they don't know you're looking for them. We'll talk about 20 ways to easily find people. (30 minutes, $79)
What is the
fastest way to get a new address?
Recordings available from 2015 webinars
Collecting During Life Changing Events - Tuesday, May 19 - Recording available for purchase
Most patients start out with the best intentions to pay for your services. Unfortunately, some patients may have major changes in their lives--predicted or unpredicted. But accounts still need to be collected. Make sure your office knows how to handle these situations! (60 minutes, $99)
Collections and the Same Sex Couple - Wednesday, June 10 - Recording available for purchase
As same-sex marriage becomes more common through the US, we thought we'd take a look at how this affects our collection work. Not all same-sex couples are married. Some have domestic partnership agreements, civil unions, or no commitment at all. How should your forms change to reflect this change in society? What questions should you be asking? (30 minutes, $79)
3 C's of Collections: Courts, Collection Agencies & Credit Bureaus - Thursday, August 13 - Recording available for purchase
Most of your accounts can be collected in your office using letters and phone calls. But for some of your difficult accounts, it's necessary to use some outside tools. Make sure your office knows how to use each of these tools, plus the advantages and disadvantages each tool offers. (60 minutes, $99)
between collection agencies and credit bureaus
Yet Another 25 Collection Myths - Tuesday, December 8 - Recording available for purchase
First we had 25 Collection Myths. Then we had 25 More Collection Myths. These webinars have been quite popular, so we added a third one, where we look at yet another 25 myths about collections - things that your patients are sure are true about collections. Or things you thought were true, or wondered about, but aren't true. Includes a quiz you can use to train your staff. (60 minutes, $99)
Recordings available from 2014 webinars
Collection Agency Fees - Thursday, April 17 - Recording available for purchase
A court ruling revised the required language for charging collection agency fees to your patients. If you are currently charging collection costs to your patients, or want to, you need to attend this webinar. Make sure your office is using the latest disclosure language from the Federal Appeals Court! (30 minutes, $79)
Collection agency fees can be up to 50%. Many offices pass these charges on to their patients. We will review the regulations for passing collection agency fees on to your patients. In this webinar, we will discuss:
states prohibit charging the collection agency fee to the patient
Recordings are available for these webinars from 2013
Collecting in an Orthodontic Office - Wednesday - October 23 - 90 minutes, $149 - Recording available for purchase
Orthodontic offices face some challenges other health care offices don't have to deal with. Once you have the braces on the teeth, it's hard to stop treatment. Since you're dealing with a treatment plan that can extend 2 years or more, there are more opportunities for problems to arise. This 90 minute webinar (70 minutes of presentation & 20 minutes for questions) addresses the unique situations orthodontic offices face on a regular basis.
Assessing credit risks
Electronic Tool Box
We have assembled a collection of letters, forms and samples. The link to the toolbox is sent with your registration confirmation, and is non-refundable. Included in the e-Tool Box:
The webinar will be at 2 p.m. Eastern, 1 p.m. Central, 12 noon Mountain, 11 a.m. Pacific, 10 a.m. Alaska, 8/9 a.m. Hawaii
are about 60 minutes long (45 minutes for presentation, and 15
minutes for questions and answers)
Power Boost webinars are about 30 minutes long (25 minutes for presentation, and 5+ minutes for questions and answers)
The webinar will be recorded. Within 24 hours of the webinar presentation, we will automatically email all registrants the link to the recording. You will have access to the recording for 30 days at no additional charge. So if you can't attend the live seminar, want to review something that was said, or have coworkers or a boss that needed to hear the information, the recording will be available for your use.
If you've never attended an online webinar before, you'll find they're easy to use. Two days before the webinar, you will receive an email with your unique website link. This link can be used for a single computer log in. About 10 minutes before the webinar starts, open a new browser session, and go to the unique website link emailed to you. You can listen to the presentation on your computer's speakers, or use your telephone to call a special number to get the sound for the webinar. If you use the speakers on your computer or phone, several people can participate at the same time for the same low fee.
Getting the maximum value from a webinar
In order to get the maximum value for your webinar attendance, we encourage you to train several people in your office at the same time. Collections is a team effort, and it's great to have all team members cross trained.
Advantages of webinar training
Little or no
travel is involved
process & deadlines
You may register one of 4 ways:
By fax at 509-267-0805
Confirmations are emailed by the next business day after received.
Webinar instructions, unique sign-in weblinks, & powerpoint handouts are emailed 2 business days before the webinar.
Registration deadline: 24 hours before the webinar. Because of the time needed to process the registration, create unique weblinks, email instructions, etc., registrations received after that time will not be given access to the webinar.
Refund policy: If you cancel by 1pm Pacific Time 3 business days before the webinar, you will receive a full refund. No refunds for cancellations after that time. No refunds for the Electronic Tool Box after the link is emailed.
Registration for this webinar is limited due to system capacity. Register early in order to be sure your office has a spot.
for each regular webinar (includes
30 days access to recording), except
as noted above
$79 for each Power Boost webinar (includes 30 days access to recording), except as noted above
$99 for the Electronic Tool Box
Upgrade access to webinar recording: All webinar registrations include access to a recording of the webinar for 30 days. Extend that access an additional year for just $15 per webinar. This allows you to review the material, refresh your memory or train new employees.
Package - Any 4 webinars PLUS
electronic tool box - $399 (Additional webinar $89)
Gold package - Any 6 webinars PLUS electronic tool box - $549 (Additional webinar $89)
Platinum package - Any 8 webinars PLUS electronic tool box - $699
Diamond - Any 8 webinars PLUS electronic tool box PLUS an additional year's access to the webinar recordings - $799 (saves $212)
Join Club-Doug and save!
Club-Doug is our membership-subscription program. You have access to the webinars for a low fee.
Click here for more information.
Phone: 1-888-2-ASK-DOUG (1-888-227-5368) or email us at firstname.lastname@example.org
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