Ask-Doug Seminars, Inc
Accounts Receivable Collections
Topics to be discussed
Full day seminar




  • The Fair Debt Collection Practices Act

  • Preventing accounts from going delinquent
  • Assessing credit risks
  • How to use credit reports
  • Fair Credit Reporting Act
  • Equal Credit Opportunity Act
  • Fair Credit Billing Act
  • Making it easy for patients to pay you or contact you
  • Collecting accounts without losing patients
  • Prioritizing accounts for collection
  • Steps to take before you begin to collect an account
  • Should you write or call a past due account
  • What does an effective collection letter say
  • How can you get people to open your mail
  • How do you make a collection call
  • Documenting collection efforts
  • Account follow-up
  • HIPAA and collections

  • Dealing with bankruptcies
  • What should you do with a NSF check
  • Can you accept post-dated checks
  • Collection agencies - friend or foe
  • Skip tracing (finding "missing persons")
  • The boss who can't say "No"
  • What to do with a divorce decree
  • Adult children (college students)
  • Using the Small Claims Court
  • Legal options after you have a judgment
  • Collecting after the death of the patient
  • Patients who keep the insurance money
  • How to "fire" a patient
  • Other collection tools & resources
  • Using e-mail, voice mail, and the Internet