Ask-Doug Seminars, Inc
Accounts Receivable Collections
Topics to be discussed
Full day seminar

The Fair Debt Collection Practices Act Preventing accounts from going delinquent Assessing credit risks How to use credit reports Fair Credit Reporting Act Equal Credit Opportunity Act Fair Credit Billing Act Making it easy for patients to pay you or contact you Collecting accounts without losing patients Prioritizing accounts for collection Steps to take before you begin to collect an account Should you write or call a past due account What does an effective collection letter say How can you get people to open your mail How do you make a collection call Documenting collection efforts Account follow-up	HIPAA and collections Dealing with bankruptcies What should you do with a NSF check Can you accept post-dated checks Collection agencies - friend or foe Skip tracing (finding "missing persons") The boss who can't say "No" What to do with a divorce decree Adult children (college students) Using the Small Claims Court Legal options after you have a judgment Collecting after the death of the patient Patients who keep the insurance money How to "fire" a patient Other collection tools & resources Using e-mail, voice mail, and the Internet