Ask-Doug Seminars, Inc
Accounts Receivable Collections
Future seminar locations

"Full" seminars are noted in the City column

State	City	Date	Type of audience
On line webinar	Red Flag Rules New law regarding ID theft prevention; law enforcement postponed to November 1, 2009 30 minutes	Recording of this previous webinar is available for purchase	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	What Every Doctor Needs To Know About Collections A brief overview of what a doctor (includes dentists, therapists, nurse practicitioners, veterinarians and other health care providers) needs to know about their office's collections. Recommend the office manager and collection people join the boss for this webinar. 30 minutes	Recording of this previous webinar is available for purchase	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Federal Collection Laws Each office and every collector needs to know the Federal laws that pertain to collections. Failure to follow the law can put the practice in jeopardy, as well as at risk for a lawsuit. A serious breach of a federal law could result in fines and jail time. Periodically, it's good to review these collection laws to make sure your office is in compliance. Laws reviewed: Fair Debt Collections Practices Act Equal Credit Opportunity Act Red Flag Rules (including a sample policy template) Fair Credit Billing Act (includes changes that go into effect February 10, 2010) Fair Credit Reporting Act Truth in Lending Act Servicemember's Civil Relief Act HIPAA and collections (includes new security breach reporting requirements) Federal Bankruptcy laws 60 minutes - including question & answer period	Recording of this previous webinar is available for purchase Tuesday, December 1, 2009   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   9 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Collecting During Life Changing Events Most patients start out with the best intentions to pay for your services. Unfortunately, some patients may have major changes in their lives--predicted or unpredicted. But accounts still need to be collected. Make sure your office knows how to handle these situations! Topics covered: Responsible parties Turning 18 Adult children Getting married Divorce Unemployment Serious illness Bankruptcy Collecting after death 60 minutes - including question & answer period	Recording of this previous webinar is available for purchase Tuesday, March 23, 2010   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   9 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	3 C's of Collections: Courts, Collection Agencies & Credit Bureaus Most of your accounts can be collected in your office using letters and phone calls. But for some of your difficult accounts, it's necessary to use some outside tools. Make sure your office knows how to use each of these tools, plus the advantages and disadvantages each tool offers. Topics covered: Courts vs. Collection Agencies Taking someone to court "Enforcing" a judgment What collection agencies don't tell you Why use a collection agency Passing agency fees on to your patients Collection Agencies vs. Credit Bureaus Using credit reports to screen credit risks Who to run a credit report on Listing your delinquent accounts on your patient's credit report 60 minutes - including question & answer period	Recording of this previous webinar is available for purchase Tuesday, May 18, 2010   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   9 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Preventing Delinquent Accounts A lot of delinquencies can be avoided simply by getting the right information, and disclosing the right information, all at the time of service. We'll talk about what information you need to gather, and what needs to be in your financial disclosure. In addition, we'll talk about making it easy for people to contact you or to pay you, and also what you can do to collect from people without losing them as patients. Topics covered: What information you need to get at the time of treatment What information needs to be disclosed at the time of treatment When to use credit reports to screen out bad accounts Making it easy for people to pay you or contact you Collecting accounts without losing them as a patient or client 60 minutes - including question & answer period	Wednesday, September 1, 2010   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   8 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Collections Fundamentals In this webinar, we'll talk about the building blocks of a successful collections program, including knowing which accounts you need to collect first, when to use letters and when to use phone calls, what you should say in your letters or on the phone, how to get people to open your letters, phone messages, documenting your collection efforts, account follow-up, and a suggested time table on when to do what. Topics covered: Prioritizing accounts for collections Deciding when to call and when to write a delinquent account Effective collection letters Getting people to open your letters How to make a collection phone call Telephone messages Documentating your collection efforts Effective account follow-up Suggested time table (when to do what) 60 minutes - including question & answer period	Wednesday, September 15, 2010   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   8 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Collections Tools & Techniques In this webinar, we'll go over the collection techniques the successful collector uses in collecting their accounts. This includes how to find missing people, how to handle returned checks, collecting from your friends and relatives, collecting really old accounts, and people who keep the insurance money. The tools every collector needs Skip tracing (finding missing people) Handling returned checks Collecting from your friends and relatives Collecting really old accounts Patients who keep the insurance money 60 minutes - including question & answer period	Wednesday, September 29, 2010   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   8 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Colorado	Denver	Monday June 14, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Florida	Orlando	Monday January 25, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Tallahassee	Monday July 19, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Georgia	Atlanta	Friday July 23, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Atlanta	Wednesday August 18, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Idaho	Boise	Thursday June 24, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Illinois	Chicago *** ONLY 11 SEATS LEFT ***	Wednesday April 7, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Chicago *** We can probably squeeze a few more in ***	Friday May 14, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Michigan	Grand Rapids *** ONLY 8 SEATS LEFT ***	Friday April 9, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Minnesota	Minneapolis	Friday September 10, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
North Carolina	Asheville	Friday August 6, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Charlotte	Wednesday July 7, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Charlotte	Friday August 20, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Greenville	Monday June 7, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Raleigh	Tuesday July 6, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Winston-Salem	Monday August 2, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
North Dakota	Fargo	Tuesday September 7, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Oklahoma	Oklahoma City	Friday October 22, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Tulsa	Wednesday October 20, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Oregon	Medford	Monday April 26, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Portland *** ONLY 6 SEATS LEFT ***	Friday April 30, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
South Carolina	Columbia	Wednesday July 21, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
South Dakota	Sioux Falls	Wednesday September 8, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Tennessee	Knoxville	Monday August 16, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Texas	Austin	Monday November 15, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Dallas/Fort Worth	Friday November 19, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Dallas/Fort Worth	Wednesday December 8, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Houston	Wednesday November 17, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Houston	Friday December 10, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	San Antonio	Monday December 6, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Wichita Falls	Monday October 18, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Utah	Salt Lake City	Friday June 25, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Virginia	Norfolk/Virginia Beach	Friday June 11, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Richmond	Friday July 9, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Roanoke	Wednesday June 9, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Washington	Seattle *** ONLY 3 SEATS LEFT ***	Friday May 7, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
West Virginia	Charleston	Wednesday August 4, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Wisconsin	Green Bay *** ONLY 9 SEATS LEFT ***	Monday May 10, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Madison *** ONLY 12 SEATS LEFT ***	Monday April 5, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Milwaukee	Wednesday May 12, 2010	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)