Ask-Doug Seminars, Inc
Accounts Receivable Collections
Future seminar locations

"Full" seminars are noted in the City column

State	City	Date	Type of audience
On line webinar	Collecting During Life Changing Events Most patients start out with the best intentions to pay for your services. Unfortunately, some patients may have major changes in their lives--predicted or unpredicted. But accounts still need to be collected. Make sure your office knows how to handle these situations! Topics covered: Responsible parties Turning 18 Adult children Getting married Divorce Unemployment Serious illness Bankruptcy Collecting after death 60 minutes - including question & answer period	Wednesday, November 9, 2011   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   9 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	3 C's of Collections: Courts, Collection Agencies & Credit Bureaus Most of your accounts can be collected in your office using letters and phone calls. But for some of your difficult accounts, it's necessary to use some outside tools. Make sure your office knows how to use each of these tools, plus the advantages and disadvantages each tool offers. Topics covered: Courts vs. Collection Agencies Taking someone to court "Enforcing" a judgment What collection agencies don't tell you Why use a collection agency Passing agency fees on to your patients Collection Agencies vs. Credit Bureaus Using credit reports to screen credit risks Who to run a credit report on Listing your delinquent accounts on your patient's credit report 60 minutes - including question & answer period	Wednesday, December 14, 2011   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   9 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Preventing Delinquent Accounts A lot of delinquencies can be avoided simply by getting the right information, and disclosing the right information, all at the time of service. We'll talk about what information you need to gather, and what needs to be in your financial disclosure. In addition, we'll talk about making it easy for people to contact you or to pay you, and also what you can do to collect from people without losing them as patients. Topics covered: What information you need to get at the time of treatment What information needs to be disclosed at the time of treatment When to use credit reports to screen out bad accounts Making it easy for people to pay you or contact you Collecting accounts without losing them as a patient or client 60 minutes - including question & answer period	Wednesday, January 11, 2012   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   9 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Fundamentals of Collections In this webinar, we'll talk about the building blocks of a successful collections program, including knowing which accounts you need to collect first, when to use letters and when to use phone calls, what you should say in your letters or on the phone, how to get people to open your letters, phone messages, documenting your collection efforts, account follow-up, and a suggested time table on when to do what. Topics covered: Prioritizing accounts for collections Deciding when to call and when to write a delinquent account Effective collection letters Getting people to open your letters How to make a collection phone call Telephone messages Documentating your collection efforts Effective account follow-up Suggested time table (when to do what) 60 minutes - including question & answer period	Wednesday, February 8, 2012   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   9 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Collections Tools & Techniques The successful collector has a number of tools at their disposal. They've also learned how to handle the routine "bad" things that happen on accounts. Having these tools, and knowing these techniques can help maximize the collection efforts. Topics covered: The tools every collector needs Skip tracing (finding missing people) Handling returned checks Collecting from your friends and relatives Collecting really old accounts Patients who keep the insurance money 60 minutes - including question & answer period	Wednesday, March 14, 2012   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   8 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	What "The Boss" Needs To Know About Collections A brief overview of what a doctor (includes dentists, therapists, nurse practicitioners, veterinarians and other health care providers) needs to know about their office's collections. Recommend the office manager and collection people join the boss for this webinar. 60 minutes - including question & answer period	Wednesday, April 11, 2012   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   8 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Collecting in a slow economy When the US goes through an economic slowdown, collections can become even more difficult if you're not prepared. People may lose their jobs. When they lose their jobs, they may lose their health benefits. Emotional stress can contribute to their health problems. Topics covered: Changes in people's behavior Collection problems common during an economic slowdown Situations to watch out for Tips on preventing collection problems during this time Effective collection techniques 60 minutes - including question & answer period	Wednesday, May 9, 2012   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   8 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Federal Collection Laws Each office and every collector needs to know the Federal laws that pertain to collections. Failure to follow the law can put the practice in jeopardy, as well as at risk for a lawsuit. A serious breach of a federal law could result in fines and jail time. Periodically, it's good to review these collection laws to make sure your office is in compliance. Laws reviewed: Fair Debt Collections Practices Act Equal Credit Opportunity Act Red Flag Rules (including a sample policy template) Fair Credit Billing Act (includes changes that went into effect February 10, 2010) Fair Credit Reporting Act Truth in Lending Act Servicemember's Civil Relief Act HIPAA and collections (includes new security breach reporting requirements) Federal Bankruptcy laws 60 minutes - including question & answer period	Wednesday, June 13, 2012   2 pm Eastern Time   1 pm Central Time 12 pm Mountain Time 11 am Pacific Time 10 am Alaska Time   8 am Hawaii Time	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Alaska	Anchorage	Wednesday May 23, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Fairbanks	Monday May 21, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Arizona	Phoenix	Friday February 17, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Tucson	Monday February 13, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Connecticut	Hartford	Monday October 3, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Idaho	Boise	Thursday May 10, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Illinois	Champaign/Urbana	Thursday April 12, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Chicago	Monday April 16, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Chicago	Wednesday May 2, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Peoria	Thursday April 26, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Springfield	Wednesday April 11, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Indiana	Elkhart/South Bend	Wednesday March 14, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Evansville	Thursday November 10, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Ft Wayne	Friday November 4, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Indianapolis	Friday November 11, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Merrillville/Gary	Thursday March 15, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Iowa	Quad Cities	Wednesday April 25, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Kentucky	Lexington	Wednesday February 22, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Louisville	Thursday November 17, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Maine	Portland	Friday October 21, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Maryland	Hagerstown	Monday November 14, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Nevada	Las Vegas/Henderson	Wednesday February 15, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
New Hampshire	Concord	Monday October 17, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
New Mexico	Albuquerque	Friday March 2, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Ohio	Cincinnati	Wednesday February 29, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Columbus	Tuesday February 28, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Dayton	Thursday February 23, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Oregon	Medford	Monday May 14, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Portland	Friday April 20, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Pennsylvania	Allentown	Wednesday November 2, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Harrisburg	Monday October 31, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Philadelphia - Essington (Airport)	Friday November 4, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Philadelphia - Bensalem	Wednesday November 16, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Pittsburgh	Friday November 18, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
South Dakota	Rapid City	Monday October 10, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Tennessee	Chattanooga	Wednesday March 28, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Knoxville	Thursday March 29, 2012 Tentative	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Texas	Abilene	Monday April 2, 2102	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Austin	Monday April 23, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Dallas	Friday April 27, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	El Paso	Monday February 27, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Fort Worth	Wednesday April 4, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Houston	Thursday April 5, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Houston	Wednesday April 25, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Lubbock	Wednesday February 29, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	McAllen	Monday March 12, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Utah	Salt Lake City	Friday May 11, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Washington	Seattle	Friday May 4, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
	Spokane	Friday April 13, 2012	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)
Vermont	Burlington	Wednesday October 19, 2011	Health Care Offices (Medical, Dental, Optical, Veterinary, etc)