Ask-Doug Seminars, Inc
Accounts Receivable Collections
Future seminar locations

"Full" seminars are noted in the City column

State

City

Date

Type of audience

On line webinar

Red Flag Rules
New law regarding ID theft prevention; law enforcement postponed to November 1, 2009
30 minutes

Recording of this previous webinar is available for purchase

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

What Every Doctor Needs To Know About Collections
A brief overview of what a doctor (includes dentists, therapists, nurse practicitioners, veterinarians and other health care providers) needs to know about their office's collections. Recommend the office manager and collection people join the boss for this webinar.
30 minutes

Recording of this previous webinar is available for purchase

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Federal Collection Laws
Each office and every collector needs to know the Federal laws that pertain to collections. Failure to follow the law can put the practice in jeopardy, as well as at risk for a lawsuit. A serious breach of a federal law could result in fines and jail time. Periodically, it's good to review these collection laws to make sure your office is in compliance.

Laws reviewed:

  • Fair Debt Collections Practices Act

  • Equal Credit Opportunity Act
  • Red Flag Rules (including a sample policy template)
  • Fair Credit Billing Act (includes changes that go into effect February 10, 2010)
  • Fair Credit Reporting Act
  • Truth in Lending Act
  • Servicemember's Civil Relief Act
  • HIPAA and collections (includes new security breach reporting requirements)
  • Federal Bankruptcy laws

60 minutes - including question & answer period

Recording of this previous webinar is available for purchase

Tuesday, December 1, 2009
  2 pm Eastern Time
  1 pm Central Time
12 pm Mountain Time
11 am Pacific Time
10 am Alaska Time
  9 am Hawaii Time

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Collecting During Life Changing Events
Most patients start out with the best intentions to pay for your services. Unfortunately, some patients may have major changes in their lives--predicted or unpredicted. But accounts still need to be collected. Make sure your office knows how to handle these situations!

Topics covered:

  • Responsible parties

  • Turning 18
  • Adult children
  • Getting married
  • Divorce
  • Unemployment
  • Serious illness
  • Bankruptcy
  • Collecting after death

60 minutes - including question & answer period

Recording of this previous webinar is available for purchase

Tuesday, March 23, 2010
  2 pm Eastern Time
  1 pm Central Time
12 pm Mountain Time
11 am Pacific Time
10 am Alaska Time
  9 am Hawaii Time

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

3 C's of Collections: Courts, Collection Agencies & Credit Bureaus

Most of your accounts can be collected in your office using letters and phone calls. But for some of your difficult accounts, it's necessary to use some outside tools. Make sure your office knows how to use each of these tools, plus the advantages and disadvantages each tool offers.

Topics covered:

  • Courts vs. Collection Agencies

  • Taking someone to court
  • "Enforcing" a judgment
  • What collection agencies don't tell you
  • Why use a collection agency
  • Passing agency fees on to your patients
  • Collection Agencies vs. Credit Bureaus
  • Using credit reports to screen credit risks
  • Who to run a credit report on
  • Listing your delinquent accounts on your patient's credit report

60 minutes - including question & answer period

Recording of this previous webinar is available for purchase

Tuesday, May 18, 2010
  2 pm Eastern Time
  1 pm Central Time
12 pm Mountain Time
11 am Pacific Time
10 am Alaska Time
  9 am Hawaii Time

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Preventing Delinquent Accounts

A lot of delinquencies can be avoided simply by getting the right information, and disclosing the right information, all at the time of service. We'll talk about what information you need to gather, and what needs to be in your financial disclosure. In addition, we'll talk about making it easy for people to contact you or to pay you, and also what you can do to collect from people without losing them as patients.

Topics covered:

  • What information you need to get at the time of treatment

  • What information needs to be disclosed at the time of treatment
  • When to use credit reports to screen out bad accounts
  • Making it easy for people to pay you or contact you
  • Collecting accounts without losing them as a patient or client

60 minutes - including question & answer period

Wednesday, September 1, 2010
  2 pm Eastern Time
  1 pm Central Time
12 pm Mountain Time
11 am Pacific Time
10 am Alaska Time
  8 am Hawaii Time

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Collections Fundamentals

In this webinar, we'll talk about the building blocks of a successful collections program, including knowing which accounts you need to collect first, when to use letters and when to use phone calls, what you should say in your letters or on the phone, how to get people to open your letters, phone messages, documenting your collection efforts, account follow-up, and a suggested time table on when to do what.

Topics covered:

  • Prioritizing accounts for collections

  • Deciding when to call and when to write a delinquent account
  • Effective collection letters
  • Getting people to open your letters
  • How to make a collection phone call
  • Telephone messages
  • Documentating your collection efforts
  • Effective account follow-up
  • Suggested time table (when to do what)

60 minutes - including question & answer period

Wednesday, September 15, 2010
  2 pm Eastern Time
  1 pm Central Time
12 pm Mountain Time
11 am Pacific Time
10 am Alaska Time
  8 am Hawaii Time

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Collections Tools & Techniques

In this webinar, we'll go over the collection techniques the successful collector uses in collecting their accounts. This includes how to find missing people, how to handle returned checks, collecting from your friends and relatives, collecting really old accounts, and people who keep the insurance money.

  • The tools every collector needs

  • Skip tracing (finding missing people)
  • Handling returned checks
  • Collecting from your friends and relatives
  • Collecting really old accounts
  • Patients who keep the insurance money

60 minutes - including question & answer period

Wednesday, September 29, 2010
  2 pm Eastern Time
  1 pm Central Time
12 pm Mountain Time
11 am Pacific Time
10 am Alaska Time
  8 am Hawaii Time

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Colorado

Denver

Monday
June 14, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Florida

Orlando

Monday
January 25, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Tallahassee

Monday
July 19, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Georgia

Atlanta

Friday
July 23, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Atlanta

Wednesday
August 18, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Idaho

Boise

Thursday
June 24, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Illinois

Chicago
*** ONLY 11 SEATS LEFT ***

Wednesday
April 7, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Chicago
*** We can probably squeeze a few more in ***

Friday
May 14, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Michigan

Grand Rapids
*** ONLY 8 SEATS LEFT ***

Friday
April 9, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Minnesota

Minneapolis

Friday
September 10, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

North Carolina

Asheville

Friday
August 6, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Charlotte

Wednesday
July 7, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Charlotte

Friday
August 20, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Greenville

Monday
June 7, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Raleigh

Tuesday
July 6, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Winston-Salem

Monday
August 2, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

North Dakota

Fargo

Tuesday
September 7, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Oklahoma

Oklahoma City

Friday
October 22, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Tulsa

Wednesday
October 20, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Oregon

Medford

Monday
April 26, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Portland
*** ONLY 6 SEATS LEFT ***

Friday
April 30, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

South Carolina

Columbia

Wednesday
July 21, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

South Dakota

Sioux Falls

Wednesday
September 8, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Tennessee

Knoxville

Monday
August 16, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Texas

Austin

Monday
November 15, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Dallas/Fort Worth

Friday
November 19, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Dallas/Fort Worth

Wednesday
December 8, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Houston

Wednesday
November 17, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Houston

Friday
December 10, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

San Antonio

Monday
December 6, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Wichita Falls

Monday
October 18, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Utah

Salt Lake City

Friday
June 25, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Virginia

Norfolk/Virginia Beach

Friday
June 11, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Richmond

Friday
July 9, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Roanoke

Wednesday
June 9, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Washington

Seattle
*** ONLY 3 SEATS LEFT ***

Friday
May 7, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

West Virginia

Charleston

Wednesday
August 4, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Wisconsin

Green Bay
*** ONLY 9 SEATS LEFT ***

Monday
May 10, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Madison
*** ONLY 12 SEATS LEFT ***

Monday
April 5, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)

Milwaukee

Wednesday
May 12, 2010

Health Care Offices
(Medical, Dental, Optical, Veterinary, etc)