Ask-Doug Seminars, Inc
Accounts Receivable Collections
Learn the answers to these practical questions
When you get a NSF check, who
should you call first, the customer or their bank?
What do you need to do when you
get a notice of filing?
Skip tracing (finding "missing persons")
How can you quickly and cheaply
find a new address when someone moves and forgets to tell you?
Are collection agencies worth the cost?
The customer signed for the
service, but the divorce decree says the spouse is supposed to pay
the bill. Who do you go after?
Should you run a credit report on
your new customers?
Making it easy for customers to pay you or contact you
Can you name 15 ways? You'll hear
at least that many. And some of these make your work easier too!
Prioritizing accounts for collection
Which accounts should be
collected first? Oldest or newest? Smallest or largest? Easiest or hardest?
What you should do before you begin to collect an account?
If you don't do Step 1, you could embarrass yourself.
When is it better to write?
When should you call instead of write?
A college student away from home comes in for treatment. She is covered by her parent's insurance. She says her folks will pay the balance. Who is responsible for the account? What should you do?
What do you do when the insurance company sends the check to the patient, and they spend the money on a vacation?
What's the easiest thing to do to collect an account after a customer dies? If that doesn't work, what should you do?
Fair Credit Billing Act
If you charge finance charges,
how much time must you give your customers to pay before imposing the charge?